Privacy

1.  Introduction

Javelin Software  Ltd (“Javelin”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and use our platform (the “Service”).

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Our Role: Data Controller and Data Processor

·       When you visit our website or communicate with us for sales or support, we act as the Data Controller of your personal information (e.g., your name, email address).

·       When you use our Service and upload Scheme Data, your organisation is the Data Controller. Javelin acts as the Data Processor, meaning we process the data on your behalf and according to your instructions.

3. What Information We Collect We may collect the following types of personal data:

·       Information You Provide to Us: When you request a demo, contact us, or create an account, you may provide us with your name, email address, phone number, job title, and company name.

·       Information from Website Use: We automatically collect information when you visit our Site, such as your IP address, browser type, operating system, and information collected through cookies.

·       Scheme Data: As a Data Processor, we process personal data contained within the information you upload to the Service. This may include sensitive information about pension scheme members. The collection and legal basis for processing this data is the responsibility of you, the Data Controller.

4. How We Use Your Information (and Our Lawful Basis) We use the information we collect for the following purposes:

·       To provide and maintain our Service: (Lawful Basis: Performance of a Contract)

·       To process transactions and manage your account: (Lawful Basis: Performance of a Contract)

·       To respond to your inquiries and provide customer support: (Lawful Basis: Legitimate Interest)

·       To send you marketing communications (where you have consented): (Lawful Basis: Consent or Legitimate Interest)

·       To improve our Site and Service: (Lawful Basis: Legitimate Interest)

5. Data Sharing and Disclosure 

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our business, such as:

·       Cloud hosting providers (e.g., AWS, Azure)

·       Analytics providers (e.g., Google Analytics)

·       Customer relationship management (CRM) software We ensure that these third parties are bound by contractual obligations to keep your data secure and use it only for the purposes for which we disclose it to them.

6. Data Security 

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. This includes encryption, access controls, and regular security assessments.

7. Data Retention 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For Scheme Data, we retain it according to the instructions in our agreement with you.

8. Your Data Protection Rights (UK GDPR) 

Under UK data protection law, you have rights including:

·       Your right of access: You have the right to ask us for copies of your personal information.

·       Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.

·       Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

·       Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

·       Your right to object to processing: You have the right to object to processing if we are doing so under a legitimate interest.

·       Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

To exercise any of these rights, please contact us at info@javelintechnolgies.co.uk

9. Cookies 

Our Site uses cookies to enhance your user experience. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, please see our Cookie Policy 

10. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.

11. Contact Us 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at: Email: info@javelintechnolgies.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk).